Delivery & Returns

DELIVERY

We offer standard delivery within 1-3 days when ordered before 12am.

Delivery of the Products will only take place within Italy. We offer next day delivery within Italy when ordered before 12am, with exception of Molise, Campania, Puglia, Basilicata, Calabria and Sicilia. Time of delivery in these areas is 2 days when ordered before 12am. Time of delivery in Sardinia is 3 days when ordered before 12am.

Individuals who receive the alcoholic drinks must be at least 18 years old. The delivery driver can request to see ID. If nobody of 18 years or older is present to receive the alcoholic drink, the delivery driver is legally permitted to refuse delivery of the alcoholic drink and/or attempt to deliver at a later stage, without being legally bound to do this.

FREE SHIPMENT ABOVE €45

Please note that the shipping fees have been updated.

You can now benefit from free standard shipment for orders from 45€ and above. You are charged €5 shipping costs for orders below €45. The minimum order value in the webshop is €15.

RETURNS

You can cancel your order within 30 days after you receive the package. To cancel your order, you just need to let us know that you have decided to cancel and return your package without any costs. You can contact us by:

1) Phone: 800 231 633 (free call)

2) Fill out the Cancellation Form and send it to our Customer Service by e-mail help.it@the-sub.com

Once we receive your cancellation our Customer Service team will contact you as soon as possible to arrange a pickup service. No shipping costs are incurred by the customer.

Within 30 working days from the day your return is confirmed by our Customer Service, you will be refunded the price paid for returned products. Please note we can only reimburse the purchase price to the bank account or credit card that was used to place the order.